4 KRAs of an Information Technology Specialist

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Unless it sells ice to eskimos, every business requires an Information Technology Specialist to help it make effective use of available information technology systems. Their common KRAs (Key Result Areas) include maintaining and designing the technology infrastructure the organization needs to achieve its operating objectives. In addition, Information Technology Specialists are also required to manage relationships with third-party vendors, train end-users, and facilitate hardware and software buying decisions. In a nutshell, they play four key roles in every organization. Let’s take a look.

1. Hardware and Software Support

An IT specialist is required to set up and maintain the hardware and software required by the organization. The list includes computer systems, storage drives, servers, networking cables and routers, and backup systems. The role immediately comes into play when a business hires additional staff, and needs more systems. Each system must be configured according to the expected usage of the new teammember. This includes everything from creating new user profiles, and securing internet access to installing and configuring software. Hardware and software management roles for the IT specialist may include more than the testing and troubleshooting computer issues, as more often than not, they are required to manage third-party vendors and help analyze and meet the company’s technology needs. Furthermore, in some companies, IT specialists participates in the system development as well.

2. Network and Security Administration

Information Technology Specialists are often designated as Network Administrators and Information Security Analysts, as their role includes maintaining network security and devising solutions to make it more robust. This is a huge responsibility that includes everything from planning, deploying, configuring, maintaining, and monitoring the network security. To help the organization procure effective IT products that match their budget, they need to conduct a risk analysis as well as suggest advanced security strategies when required.

3. Database Management

One of the most critical roles of an IT specialist is to devise a comprehensive data security strategy. They must take the right steps to ensure that the organizational data remains confidential, integral, and available on-demand. Especially if the business plans to modify, shift or expand the repository. An experienced IT specialist can also monitor and improve database performance.

4. End User Training and Documentation

Besides coordinating hardware and software installations, IT specialists often train end users on using the organization’s applications. They often address the end-user software and hardware issues and compose IT related training manuals. Moreover, it is not uncommon to expect IT specialists to suggest technology upgrades from time to time.

The Bottom Line

Information technology specialists, in almost every company, are involved in multiple tasks that range from hardware and software installation and network security, to providing customer support and documentation. Consequently, potential IT specialists must be solution-oriented, well-trained, and analytically sound. In addition, they should have the ability to communicate complex technology information to other IT departments and management teams in an easy-to-understand manner. On that note, if you are looking for vetted IT specialists, you can take advantage of our seasoned recruiters who have helped many businesses fill their IT positions with vetted professionals. Contact us to learn more about our staffing services.